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As much as today’s consumers seek individuality, they also have a very instinctual nature to want to find a sense of belonging with the purchases they make. This is why creating brand loyalists through online presence and word-of-mouth has become one of the largest growing forms of client retention. Naturally, social media platforms have tapped into this by offering people the chance to engage with their favorite brands and build upon these relationships by engaging with other like-minded shoppers. But have you ever heard of the term, “brand community marketing” and how it works alongside social media marketing?
What’s the difference between social media marketing and brand community marketing?
Social media marketing involves the utilization of an assortment of social platforms and websites to promote the sale of a product or service. Otherwise known as a form of e-marketing or digital marketing, the development of a social media marketing strategy helps business owners to connect with their online audience, build larger brand awareness, increase their conversion rates, and drive more traffic to their website.
On the other hand, a recent development in the realm of digital marketing is brand community marketing, which is when a community is formed based on attachment to a product or service. In fact, connecting to consumer behaviour is one of the most important elements of digital marketing, allowing there to be a communicative relationship between brand, individual identities, and culture.
How are they connected?
The arrival of the digital age has facilitated an opportunity for two-way conversations between brand and consumer, and while this online media landscape has expanded over the years, audiences are being swamped with information daily and it has become more complex to navigate.
Forging a strong, meaningful and long-last bond with the consumer lies within the brand community — those who have an affinity towards the brand after engaging with their product and now share a sense of purpose, passion, and values that are inspiring them to constantly seek connections through interactions both online and offline.
Starting a quickfire conversation about your brand can be challenging, but with community members recommending products and swapping stories, much of your social media marketing content can be showing off your community’s support and managing this emotion-building engagement rather than creating it all from scratch. After all, brand community marketing offers a wealth of insight that can be repurposed to boost customer appreciation of your brand and ensure that they keep coming back for more.
How do brand communities assist your social media marketing strategy?
If a community thrives through the empowerment of your products or services, it means that you possess a great advantage to better target and connect with your audience. Consider the fact that most members that are showing their attitude towards a certain brand are likely digital natives who have grown up with access to the internet and social media available at their fingertips (ages 16 to 25). However, while this age group is likely the best demographic to set up within your brand community, retention focus can be achieved among other groups with the help of early access to price promotions, special offers, and sales, especially as more and more users venture within the realm of social media and online shopping.
So, if you’re an e-commerce business whose primary focus is to build up your brand loyalty rather than simply focusing on driving sales transactions, it’s time to transform your social media marketing strategy using the roots of brand community marketing!
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