Competition can make or break an online business and if you’re at a crossroads where you feel it’s time to take on a new approach when it comes to strategizing your digital campaigns, cross channel marketing might be just the breakthrough your business needs to better serve your customers! A business needs to move beyond usual resources to find insights that allow them to grow, especially when looking to gain efficiency channel-to-channel. 

Pay-per-click advertising (PPC) and search engine optimization (SEO)

While both of these digital marketing services are good to focus on when you want to increase the sales and conversion rates of your business, one focuses on targeting a niche audience through paid search results while the other utilizes keywords and builds up the organic traffic to the website over time. That being said, cross channel marketing comes into play when the above two services work in conjunction with each other and use the power of high-converting target keywords to focus on building clicks through organic search results. Cross channel marketing also looks at longer-tail variations of targeted keywords and considers the intent of the user who’s searching. 

While paid search is a low funnel approach that often sees high intent-based users that are ready to immediately purchase, organic search is more likely to draw in information-seeking users that may peruse your website and shop at a later time. With this in mind, both services have the potential to increase the behavior metrics of your website such as time on site, pages per visit, and the bounce rate when working alongside each other. 

Google My Business and paid search/social

If your business has the funds to expand your cross channel marketing efforts, there are also some other ways to refine and target your audience! Aside from researching your potential customers interests, geographies, affinities, you can also utilize Google My Business (GMB) data from users that request directions to your brick and mortar location. 

While it’s always a great idea to nurture your existing customers, GMS insights provide excellent opportunities to expand on paid searches and open new opportunities for modified social targeting. 

Polling and content marketing

While polls are not a new concept, in the world of digital marketing, they’re a great way to see what gets your social audience excited! Businesses are able to utilize polls to learn more about their customers and the type of content that they enjoy seeing, topics that interest them, and issues that may worry them. Aside from gaining valuable insights, this type of cross channel marketing also allows you to draw on social engagement to determine a new perspective on where you should invest your time and resources. 

Are there any other ways that you use cross channel marketing for your online business? Drop a comment below to share with our readers. 

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