While the COVID-19 pandemic has had a devastating impact on economies worldwide, small businesses were the ones that were hit particularly hard. Many businesses weren’t able to reopen their doors after forced closures and some of the companies that have managed to survive are now scraping by amid the second wave. While this is the tragic reality that many industries are now facing, there are some businesses with e-commerce shops that have thrived throughout 2020 and will likely continue to do well with the help of professional digital marketing.
While the grocery store industry has always been backed by popular demand due to necessity, the pandemic lifted their business, as restaurant closures meant that those who normally spend money eating out would instead have to make more of their own dinners. Even with stay-at-home restrictions in place, supermarkets remained open and were considered essential businesses. While you would think that cooking isn’t something new, many people decided to test out some different recipes and began flooding their social media accounts with delicious home-cooked meals. If that wasn’t enough, amateur bakers also sprang up everywhere and many typical ingredients and kitchen items became very high in demand. Oftentimes when supermarkets experience a quick depletion of items from their inventories, this can cause the prices to rise, and since people began to fear product shortages, the demand for the above items (alongside cleaning supplies and toilet paper) also went up.
Historically speaking, grocery store chains have always needed to compete with one another and heavily rely on coupons to get customers through their doors, but the fear of running out of food and other basic comforts have kept many flocking to the supermarket since the start of the pandemic. Plus, it’s a good excuse to get out of the house!
The concept of on-the-go hand sanitization is nothing new, however, as health authorities began to suggest using this measure to slow the spread of the COVID-19 virus, brands popped up everywhere to fulfill the global demand, with businesses such as distilleries and breweries going as far as to halt their operations and pivot to producing hand sanitizer. Even 10-months-later in today’s current environment, people are still using it everywhere they go!
We all remember that home alcohol consumption rose during the first few months of the pandemic due to the stress of people’s employment status and the added responsibility of home-schooling children while attempting to work-from-home. While sales likely returned to their usual levels throughout the months that had an ease on restrictions, the second wave is here, and since people are starving for socialization during the holiday season, one can expect that those sales will increase yet again. After all, aren’t you planning on having a virtual, Christmas cocktail party via zoom?
Streaming sources such as Netflix, Amazon Prime, and Disney+ saw a huge growth in subscribers during the first quarter of 2020, as people looked for more at-home entertainment options in place of their usual activities. This is once again the case, as non-essential businesses like theatres and nightclubs remain closed to slow the spread, giving people more money in their pockets that can easily be extended onto these services.
Everyone loves the care-free convenience of shopping online and having your items delivered right to your doorstep, and while this phenomenon is something most people have utilized for years, many have recently adopted this tradition. With everything from groceries, prescriptions, and skin care products available at the click of a button, there’s no reason to ever leave the house if you don’t have too. The best part is that while younger generations have already found comfort in the simplicity of online shopping, the gap is narrowing as older people are starting to utilize their computers and smartphones to take advantage of the digital experience.
What does all this mean?
What professional digital marketing and web development experts have learned in 2020 is that the entire realm of online shopping is now considered to be an essential service. Since people require a safer way to access items that can be purchased in-store (online grocery ordering) and services that have always been in-person (doctor’s appointments), an e-commerce website has the ability to satisfy this new-found demand, alongside professional digital marketing services that will allow shoppers to find the resources that they need.
While it’s a strange world that we have been living in these past 10 months, if you’re a part of the evolving technology sector, give yourself a pat on the back. We’re one of the groups of workers who have been shadowed by those working on the frontlines. However, your remote, work-from-home adaptability has allowed many of the essential operations to expand digitally to meet the needs of the general population and keep more people safe at home. Good work, everyone!
Are you an e-commerce business owner who needs help with your professional digital marketing strategy moving into 2021? Drop a comment below to speak with one of our industry experts.
Alex Wilks has been working as a copywriter and digital marketing strategist since 2018, with added specialties in social media and email marketing. With a Bachelor’s Degree in Journalism and Communication, she is a natural content writer with the ability to connect well with her target audience.